At XeoNze, we strive to ensure that you are satisfied with your purchase. If you need to exchange or return an item, please review our Exchange and Refund Policy below.
Eligibility for Exchange and Refund
- Timeframe: Items must be exchanged or returned within 7 days of the purchase date.
- Condition: Items must be unworn, unwashed, and in their original condition with all tags and packaging intact.
- Proof of Purchase: A receipt or proof of purchase is required for all exchanges and refunds.
Non-Exchangeable and Non-Refundable Items
Certain items are not eligible for exchange or refund, including:
- Items marked as final sale or clearance.
- Gift cards.
- Intimate apparel and swimwear for hygiene reasons.
Exchange Process
- Request an Exchange: Contact our customer support team at support@xeonzeclothing.com or [+94769629500] to initiate an exchange. Provide your order number, the item(s) you wish to exchange, and the reason for the exchange.
- Shipping Instructions: Our customer support team will provide you with detailed instructions on how to return the item(s) to us. Please ensure that the items are securely packaged to prevent damage during shipping.
- Shipping Costs: You will be responsible for paying the shipping costs for returning the item(s). Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
- Inspection and Processing: Once we receive your returned item(s), we will inspect them to ensure they meet our exchange criteria. If the item(s) are approved for exchange, we will process your request and send out the replacement item(s) within [7] business days. You will receive an email notification once your exchange has been processed and the new item(s) have been shipped.
Refund Process
- Request a Refund: Contact our customer support team at support@xeonzeclothing.com or [+94769629500] to initiate a refund. Provide your order number, the item(s) you wish to return, and the reason for the return.
- Shipping Instructions: Our customer support team will provide you with detailed instructions on how to return the item(s) to us. Please ensure that the items are securely packaged to prevent damage during shipping.
- Shipping Costs: You will be responsible for paying the shipping costs for returning the item(s). Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
- Inspection and Processing: Once we receive your returned item(s), we will inspect them to ensure they meet our refund criteria. If the item(s) are approved for a refund, we will process your request and issue a refund to your original payment method within [7] business days. You will receive an email notification once your refund has been processed.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving your order. We will arrange for a replacement or refund, including any shipping costs incurred.
Contact Us
If you have any questions or need further assistance with your exchange or refund, please contact us: